Shipping & Returns Policy
Welcome to Mad Cards & Collectables! We're committed to providing you with an exceptional shopping experience, from the moment you discover our products to when they arrive at your doorstep. Below you will find detailed information regarding our shipping and returns policies.
Returns Policy
We strive to ensure the quality and accuracy of every order. Please read our returns policy carefully:
- Trading Cards: Due to the nature of our products, we are unable to accept returns on trading cards. We encourage our customers to review their orders carefully before purchasing.
- Other Items: For all items other than trading cards, returns will be accepted under the condition that the items are in their original, unused condition. We believe in the quality of our products and want you to be fully satisfied with your purchase.
- Initiating a Return: If you need to return an item, please contact us first at madcardsandcollectables@gmail.com. We will guide you through the returns process.
- Return Shipping: The customer is responsible for return shipping costs unless the item arrives damaged. In the case of damaged goods, please reach out to us immediately so we can make things right.
Shipping
Your new treasures are just a click away, and we're here to ensure they reach you smoothly and swiftly.
Currently at this time we are not shipping sealed product. This may change in the future but as of now we are only offering shipping on singles, and clothing. Sealed product is only being offered for our in store customers at this time.
- United States Shipping: We are pleased to offer shipping to virtually any address within the United States. Our aim is to get your items to you as quickly as possible.
- Estimates: Upon placing your order, we will provide you with estimated shipping and delivery dates based on the availability of your items and your chosen shipping options. This is to ensure transparency and help you plan for the arrival of your order.
- Delivery: We work diligently to meet these shipping estimates, but please note that delivery times may vary.
Questions?
If you have any questions about your order, our Shipping & Returns Policy, or need assistance with anything else, don't hesitate to contact us. Our team at Mad Cards & Collectables is always here to support you.